Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 3 - 6 business days
  • United States : 5 - 7 business days
  • North America : 14 - 28 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 24 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

- MADE TO ORDER PIECES -
If you have ordered a made-to-order piece, please be sure you provided us with your color choices. If you do not submit any color choices, we will send you an ETSY message, but if you fail to respond within 7 days, we will make the sign as pictured in the main listing image.

Custom and personalized orders

- WOOD TEXTURE & CHARACTER -
The nature of wood lends a sense of uniqueness to the signs we create. We make small attempts to cover any extraordinary blemishes (cracks, knots, etc) that occur within the wood we use, but we also believe small blemishes add exceptional character to each piece. Due to the wood's natural unique characteristics, no two signs will be exactly alike.

Custom and personalized orders

- STAIN & PAINT VARIATIONS -
The wood stains we have pictured may appear different on your finished signs and growth charts. There are multiple reasons for this including “screen color” to “live color” but mostly because wood comes from different places and varies in the natural tone, therefore, it will take stain differently and vary from piece to piece. Any pictured sign that is stained acts only as a representation of a tone that will be similar to the color on your sign.

Legal imprint